Contact

The Old Sawmill Log Co, is part of Urban Forestry (Bury St Edmunds) Ltd.

Contact Info

Our Office

The Old Sawmill,
Ampton Lane,
Ingham,
Bury St. Edmunds,
Suffolk, IP31 1NS

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Open Office Hours

M-F: 8am – 6pm
S-S: 10am – 4pm

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Get in Touch

logs@sawmilllogco.com
01284 729091

Call: 01284 729091

Get In Touch

How will my logs be delivered?

They will be tipped loose by our delivery vehicle on your drive way or entrance place (they don’t come in a crate or bag)

How many logs are there in a load?

You get approximately 300 logs per cubic metre.

How come my logs have become damp?

When we deliver the logs to you, they will be at less than 20% moisture content, if you they come in contact with the soil, stored in a damp cellar or left uncovered outside, they can re-wet and their moisture content can go above 20%. Its really important you store them in a dry place, under cover and not in contact with soil.

Are these logs hard wood?

All our logs are hard wood and come from our tree surgery work or from local East Anglian woodlands.

How many loads should I order?

Most people burn on average between 1 and 2 cubic metres per year if they are supplementing another heating system with fire logs.

Why is kiln dried wood more expensive?

Kiln dried firewood is more expensive because the moisture content is guaranteed at less than 20% compared to air dried wood. The logs are dried in a kiln for several days, depending on species, to make sure the moisture content is below 20%. Kiln dried firewood burns hotter and more efficiently and is much better for the environment and local air quality. Some of our customers say it lasts longer as well.

How do I know if the logs are below 20% moisture content?

Just before we deliver them to you, we take 6 moisture readings from a sample log in your batch. We divide the collective readings by 6 which then gives us an average. You will receive a copy of the average score on delivery. If it’s not below 20% we won’t deliver you the logs.

Can I check the moisture content myself?

Yes of course! Some customers like to do this. Please make sure you purchase a good quality moisture metre and then split the log along its length, taking several readings from the internal face from top to bottom (ideally 6 readings then divided by 6 to give you the average).